Refund policy

We’d rather you be happy than locked in. If Maple Lens isn’t what you expected, we’ll work with you.

Subscription plans

Paid plans are billed monthly in Indian rupees. You can cancel any time from Account ’Subscription. Cancellation takes effect at the end of the current billing period; you keep access until then.

If you cancel within seven days of your first paid month and have used fewer than 20% of the plan’s monthly generations, we’ll refund the month in full. Email hello@maplelens.app with your account email and we’ll process the refund within five business days.

Pro-rata refunds on early termination

If we terminate or suspend your account for reasons other than a violation of our Terms, we refund any unused subscription time pro rata.

Generation credits

Free-tier generations are not refundable in cash. If a generation fails because of a system problem on our end (Gemini outage, server error, watermark failure), we don’t count it against your free or paid quota.

Disputes

Reach out first — most things are easier to resolve over email. If we can’t agree, the procedure in our Terms of service applies.

How to request a refund

Email hello@maplelens.app from the address on your account, with a one-line reason. We aim to respond within two business days and process refunds within five business days of approval.